An experienced Senior Dynamics 365 (CRM) Technical Consultant is required in our Dynamics 365 practice to assist with the successful implementation of our clients’ Dynamics 365 applications. Your experience and knowledge of Dynamics 365 systems, sales cycles, workflows and associated business processes combined with an appreciation of associated technologies will help you launch your career at CrucialLogics.
This is a demanding role involving all aspects of implementing Dynamics 365 solutions from pre-sales work through the project life cycle to go-live. Your involvement with clients will include off-site and on-site work and you will be encouraged to develop your product knowledge and achieve relevant certification. As we grow the Technical team, you will have the opportunity to grow and specialize either by function or industry and ultimately be seen as a thought leader in the eyes of our clients and Microsoft.
Responsibilities:
• Demonstrate advanced analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options and scoping/estimates for solution implementations
• Drive client workshops to demonstrate product capabilities
• Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards
• Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique
• Support the development of test scenarios / scripts and coordinate / drive client solution testing
• Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery
• Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions
• Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues
• Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on continuous improvement
• Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success
Qualifications
• Strong skillsets and experience customizing and creating CRM views, forms, entities and workflows, ideally in the latest Dynamics 365 Customer Engagement platform;
• Excellent stakeholder management, communication and executive presentation skills
• Knowledge of competing products / solutions and industry trends
• Previous track record delivering a full project life cycle CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall)
• Successfully demonstrated leadership in 5+ CRM projects for enterprise class customers
• Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems
• Thrive on continuous learning and change
• Functional/Technical skills including knowledge / mastery of these technologies in the context of CRM:
• Power Platform – PowerApps, Power BI, Microsoft Flow
• Azure Data Storage – Common Data Service, SQL, Cosmos, Blob
• Azure Services – Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights
• CRM Development – Configuration, Plug-in, Workflows, JavaScript, C#, HTML
• .NET areas / Web Applications, REST API
• SSIS and related data migration techniques and strategies
Required Experience
• The successful candidate will have a BS/BA degree or equivalent work experience
• 5+ years relevant work experience with CRM large scale enterprise implementations
• The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Service Automation, Customer Care, and Contact Center
• Experience working in a Services organization in a consulting capacity is strongly preferred
• Experience working on multi-phase global implementations is preferred
• Fluent English verbal and written communications skills are a must
• Fluent Conversational French is a must
• Travel is based on customer requirements. Typically, over the duration of a work week, this is 3 nights in a hotel, 4 days on-site with the customer, and the 5th day working remotely from Canada based home office
• Bilingual is a great asset
• Must be a Canadian Citizen or have legal ability to work in Canada
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Amol Joshi
PARTNER ENTERPRISE SERVICES
Amol is a senior security executive with over 16 years of experience in leading and executing complex IT transformations and security programs. He’s a firm believer in achieving security through standardization, avoiding complexity, and that security is achieved using native, easy-to-use technologies.
Amol approaches business challenges in a detail-oriented way and demonstrates quantifiable results throughout highly technical and complex engagements. Creative, innovative, and enthusiastic, Amol uses the Consulting with a Conscience™ approach to advise clients about IT solutions.
Amol has a BSc. in Computer Science, is a certified Project Manager by PMI (PMP), and is a Certified Information Systems Security Professional (CISSP).