Customer Challenge
Following a penetration test that identified several
areas requiring attention, Daniels recognized the
importance of swiftly and effectively addressing
the findings to enhance its cybersecurity posture.
To support this effort, the team sought specialized
external expertise and engaged with several consultants. CrucialLogics was ultimately selected based on a strong recommendation and a clear demonstration of technical knowledge and experience. Unlike the other consultants who attempted to shift the focus toward selling unrelated solutions, CrucialLogics remained focused on Daniels’ specific needs and objectives.
Solution
CrucialLogics began by thoroughly reviewing the assessment report from the penetration test to understand the scope and nature of the vulnerabilities identified. Based on this review, they quickly developed a comprehensive Statement of Work (SOW) along with a detailed project cost breakdown. Honouring Daniels’ preference, they provided a fixed-cost structure, avoiding an hourly rate breakdown, for added clarity and simplicity. The SOW was delivered promptly.
Results
The project progressed smoothly and was completed in a short time frame. Throughout the engagement, the CrucialLogics team ensured effective knowledge transfer, enabling the Daniels team to maintain and build upon the improvements made. Their recommendations were candid and experience-
based, with no attempts to upsell additional products or services. Their guidance consistently reflected a genuine commitment to Daniels’ best interests.
Based on this experience, Ginette Battikha, Interim IT director and Vice President of People and Culture, said, “They delivered quick turnaround times, clear
communication, and worked seamlessly as a team. It can sometimes be difficult to find a vendor who truly aligns with your goals, but I felt confident and reassured throughout the process. I would absolutely recommend them.”
“It was a seamless
experience from start to finish, and we’re looking forward to working with them again.”
Dr. Ginette Battikha, Interim IT director and Vice President of People and Culture
