Customer Challenge
The WECHU recognized that artificial intelligence (AI) tools are being widely adopted, and the leadership team recognized the risks, particularly in healthcare. Although the organization is deeply experienced in writing policy, the leadership team acknowledged that they needed external technical expertise to address this policy. As a trusted partner with a proven skill set, CrucialLogics was chosen to help establish a clear and secure path forward.
Solution
Securing the budget for the Statement of Work was
an early hurdle, as this initiative wasn’t part of the
regular planning cycle. Once approved, the process was
highly collaborative and iterative, with the experienced
CrucialLogics team taking significant time answering
questions, providing guidance, and educating the team,
across many of the solutions that are impacted by AI.
Michael Horrobin, Director, Corporate Services and
CFO, noted, “I personally learned a lot, and it gave me
confidence.”
The draft policy was then shared with the wider
leadership team, which surfaced important procedural
considerations and additional content. This careful,
iterative process ensured that the final AI governance
policy was both comprehensive and practical for the
WECHU’s needs.
Results
The WECHU team was highly impressed with the final AI governance policy, noting that the subject matter expertise confirmed why external support was essential. The wrap-up process was smooth, and the policy has already begun to eliminate confusion, providing a clear framework to guide the safe and responsible use of AI. By adopting a crawl-walk-run approach, the WECHU is rolling out the approved AI tools in the policy gradually to ensure long-term success.
The collaboration not only delivered a practical and digestible policy but also built internal confidence, with team members highlighting how much they learned throughout the process. A governance committee is now in place to monitor emerging AI trends and maintain the policy as a living, evolving document. Building on this success, the WECHU has already committed to the next project, which is the creation of an incident response plan.
“My advice is that when you’re dealing with technical, potentially high-risk issues, like AI, it’s money
well spent to hire a subject matter expert, which is how I would define CrucialLogics.”
— Michael Horrobin, Director,
Corporate Services and CFO,
Windsor-Essex County Health
