Customer Challenge
Seeking to manage its IT headcount, CCRM relied on diverse insights from multiple third-party vendors to meet its technology goals.
IT security, cloud migration, scalability, collaboration, and efficiency were all initiatives that required staffing, and CCRM was seeking a single trusted vendor with deep expertise and honest advice.
Solution
CrucialLogics was engaged to define CCRM’s overall digital transformation strategy and to build an IT foundation for future growth. The CrucialLogics team began by developing an in-depth understanding of CCRM’s goals. It was clear that the new strategy needed to be scalable to support growth, secure intellectual property and sensitive data, and remain cost-effective. CCRM also wished to transition from its own servers to a cloud-based platform.
CrucialLogics began sourcing the appropriate platforms and selecting the best vendors. The team selected a Microsoft 365 environment that enabled seamless collaboration among team members while supporting the future growth of new business lines, such as manufacturing cell and gene therapies for commercial and pivotal clinical trials.
CrucialLogics also optimized the organization’s Microsoft 365 environment and created a detailed plan for how programs like Active Directory, Azure, Microsoft 365, Skype for Business, SharePoint, and Microsoft Configuration Manager would interact, while also designing a very secure LAN and WAN infrastructure. This infrastructure leveraged network segregation via Zones, IDS/IPS, NAC, Secure Wireless Access Points, cloud identity and data protection and a secure mobility and remote workforce.
Overall, CrucialLogics helped improve the organization’s IT infrastructure and security posture, including Mobile Device Management, hardened servers, and facilitated the migration to the cloud.
Results
CCRM leveraged CrucialLogics’ Hypercare solution: bespoke IT monitoring, management and support. CrucialLogics was not only able to choose the best partner to meet CCRM’s extensive needs, but also to negotiate more favourable pricing: over 30% off the original quote.
CrucialLogics’ unbiased, objective perspective added value to CCRM’s IT strategy by aligning the organization’s core values with IT solutions that would enable them to be put into action. When CCRM partnered with CrucialLogics, it had 60 employees. Today, it has over 200 employees and still outsources IT. CrucialLogics created a solid foundation that enabled aggressive growth while ensuring security and seamless collaboration for long-term business sustainability.
“CrucialLogics’unbiased, objective perspective added value to CCRM’s IT strategy. It also shaved off 30% of IT costs.”
— CCRM
