Managed IT Services
HyperCare or Traditional Managed Service?
HyperCare takes managed services to a higher level. We offer bespoke IT monitoring, management and white glove support where you need it, when you need it. HyperCare can also scale with your business. We do the work so you can focus on your business.
Are you ready for what’s ahead?
Why Choose HyperCare?
HyperCare takes managed services to a higher level. We offer bespoke IT monitoring, management and white glove support where you need it, when you need it. HyperCare can also scale with your business. We do the work so you can focus on your business.
Budget Friendly
CrucialLogics delivers a custom tailored HyperCare program, ramping up or tapering off support according to your requirements. This means you pay for exactly what you need only when you need it.
Future Proof
Upgrades are inevitable, but we reduce the number of hours your in-house team spends on each new upgrade. In fact, by the time the upgrade arrives we are ready to roll it out.
Focus On Security
We can monitor and scan your network 24/7 to identify any patch requirements and/or security concerns in real-time. We will also incorporate your organizational goals and business practices into your IT security checks and balances.
Support
By managing all applications and servers from a using Intune and other platform management tools, we ensure in-house and remote employees can access your network any time, from anywhere.
Continuous Coverage
As your HyperCare provider, service levels, performance and maintenance are all continuously monitored so issues can be quickly resolved. Over time we will become more familiar with your network, leading to an ever-faster issue response.
Minimum Downtime
We have a proven track record for redundancy, resiliency and providing our clients with ongoing business continuity. Data remains safe and secure across all applications and cloud services, and in the unlikely event of a disaster, issues are quickly resolved, and downtime is minimized.
Cloud Monitoring
We will maintain a continuous watch over your cloud infrastructure, remotely accessing, monitoring, detecting and remediating any incident quickly to ensure the uninterrupted security of your cloudReporting: We commit to daily, weekly and monthly tasks and provide a real-time dashboard so you can monitor all activities.
HyperCare is a partnership and not a transactional model. We aren’t servicing multiple clients at once so we can be flexible to your needs. We work inside those grey areas that fall outside the traditional managed services model and work to ensure your employees remain productive by solving IT issues quickly. You will receive an assigned or dedicated resource who becomes a part of your internal team.
Move to HyperCare Today
Select The Best Option
For Your Support
CrucialLogics’ HyperCare programs delivers bespoke IT monitoring, management and support solutions. Our dedicated onsite professionals know your company thoroughly and will design a solution that meets your budgetary requirements and creates a better user experience.
We have 3 tiers of HyperCare offerings
| HyperCare Services | HyperCare Plus | HyperCare Security | |
|---|---|---|---|
| Active Directory Service Management | ✔️ | ✔️ | ✔️ |
Managed O365: | |||
| Exchange-Online | ✔️ | ✔️ | ✔️ |
| SharePoint | ✔️ | ✔️ | ✔️ |
| OneDrive | ✔️ | ✔️ | ✔️ |
| Dynamics 365 CRM + PSA | ✔️ | ✔️ | ✔️ |
| Identity Monitoring | – | – | ✔️ |
| Modern Endpoint Management Services | ✔️ | ✔️ | ✔️ |
| Identity and Access Management | ✔️ | ✔️ | ✔️ |
| Infrastructure and Security Patch & Compliance | – | – | ✔️ |
| Deskside Support Services | ✔️ | ✔️ | ✔️ |
Infrastructure Management: | |||
| Firewall | ✔️ | ✔️ | ✔️ |
| Switches | ✔️ | ✔️ | ✔️ |
| Access Points | ✔️ | ✔️ | ✔️ |
| Azure | ✔️ | ✔️ | ✔️ |
| Servers (Azure and OnPrem) | ✔️ | ✔️ | ✔️ |
| Infrastructure & Security Monitoring | – | – | ✔️ |
Managed Compliance: | |||
| MINERVA Paired with NIST Assessment | – | ✔️ | ✔️ |
| Updates & Monitoring of Security Maturity & compliance | – | ✔️ | ✔️ |
| Alignment with IT Strategy & Projects | – | ✔️ | ✔️ |
| Microsoft Premier Support | – | ✔️ | ✔️ |
Testimonials
How Does HyperCare Work?
There are 4 easy ways to communicate with your dedicated resource:
- Walk up to the On-Site HyperCare Consultant. The Consultant will then log a ticket manually.
- Send an email. The Consultant will then log a ticket manually.
- Open a ticket via the dedicated portal.
- Call the dedicated HyperCare phone number. The Consultant will then log a ticket manually.
Once the ticket is generated and automatically assigned to the dedicated consultant, the consultant will contact the respective users and work towards resolution.
- Troubleshooting and resolution of issues are performed through in-person troubleshooting, through ticket communication, or over the phone with screenshare
- Tickets are updated at each step with proper troubleshooting and resolution details.
- Tickets are reviewed monthly, or as needed to ensure SLA times are being met.
- Management can keep track of daily activity using the easy-to-use dashboard.
We are accountable each month when we meet to go over trends and statistics from the previous month.
Learn More In Our Resource Library
Still not convinced?
Hear from happy customers who use HyperCare today
Read more about HyperCare
HyperCare blog posts and articles
